Transferring a 1and1 Included Domain

If you have purchased your hosting thru 1and1 and have made use of the FREE domains included with the hosting package, there may come a time when you want to move those domains to a new registrar.

I decided to do some research BEFORE I started the process. I found some guidance at enom central.

Step 1: Verify that the domain name is eligible for transfer. To make sure your domain name can be transferred, check the following:

  • The domain name has been registered for at least 60 days, and has been at 1&1, for at least 60 days.
  • The domain name is not in "client update prohibited" status. NOTE: Mine was!
    Screenshot of whois report.

Step 2: Confirm contact information. Before you can transfer a domain, the Registrant and Administrative contact information must be up-to-date at 1&1 because it is these contacts who receive the transfer request and okay the transfer.

  • To update these contacts at 1&1, log on to your account at
  •  In the "Basic Settings" section, click "Domains".
  • In the "Contact" menu, click "Edit All Contact Details".
    Screenshot Edit Contact Details.
  • In the "Data source" menu, click the "Use my user data as the Reg-C" item if your account contact information is up-to-date and should be applied to this contact. Click the "Let me use an alternative Reg-C" item if the Registrant or Administrative contact information should be different than the account owner information.
  • Select the "I am aware . . ." check box and the "Admin-C and Tech-C" option.
  • Click "Next".
  • Click "Submit".

Step 3: Obtain the authorization code. Some TLDs require that you provide an authorization code for your domain name, to provide an extra level of assurance that the transfer request comes from an authorized source. NOTE: Is also called EPP Code.

  • Log on to your account at
  • In the "Basic Settings" section, click "Domains".
  • Select the check box next to the name you want to transfer, and click "Info".
  • The authorization code displays in the interface. Copy and store it; you'll need to supply it when you submit your transfer request to your new registrar.

Step 4: Unlock the domain. Before you can transfer a domain away from 1&, the domain must be unlocked. Locking is a feature most registrars offer to prevent unauthorized transfers (hijacking) of domains. To unlock:

  • Log on to your account at
  • In the "Basic Settings" section, click "Domains".
  • Select the check box next to the name you want to transfer.
  • In the "Transfers" menu, click "Lock/Unlock".
  • Select "Unlock" and click "OK".

Step 5: Transfer the domain name to the registrar. Once you have prepared the domain name at 1&1, you're ready to transfer to the registrar of your choice. NOTE: Since I use NameCheap, the instructions are for using that particular registrar. To transfer your domain name:

  •  User adds the domains that needs to be transferred and completes checkout
  •  If EPP Key (Authorization Key) is required, then an email with EPP request is sent. You can also enter the EPP key by going to My Account > Manager Transfers and clicking on the domain just after completing the order without waiting. (To obtain an EPP key, please contact your current registrar.)
  •  Once the EPP key is submitted or not required, then the domain is submitted for transfer.
  •  An email containing a link is sent to 'Administrator Email' for the domain.
  •  If the user clicks on the link and approves the transfer, the domain name transfer to NameCheap is initiated. NOTE: Be patient, it can take up to eight days before the transfer is complete.
  • If the domain named is 'locked' at the losing registrar, the registrar lock should be removed before proceeding with the transfer. An email is sent if the lock needs to be removed.
  •  When the domain is unlocked, the transfer completes successfully. You will receive an email from NameCheap once the transfer has completed.

Once the domain name has been transferred to the new registrar, and you have been notified of such, you can then either leave the hosting where it is (with 1and1) OR move to a new hosting account. Once you have set up the new hosting and moved the domains, ONLY THEN should you cancel your 1and1 account. DO NOT CANCEL YOUR 1AND1 ACCOUNT FIRST, or you may find you are unable to transfer the included domain names to the new registrar.

Pat Geary